Our Refund Policy

Development & Revision Policy

Revisions, feature iterations, and scope adjustments are contingent on the specific tier, Service Level Agreement (SLA), or Statement of Work (SOW) selected at project kickoff. Clients are entitled to code refactoring and functional amendments to align with the agreed-upon technical specifications, provided the core system architecture and logic flow remain within initial project boundaries. Standard turnaround time for development iterations is 48 business hours from formal issue tracking submission.

Refund Policy

Dotgix Technologies refund policies are strictly non-applicable when:

  • You select a promotional development tier or custom discounted service package.
  • You have formally signed off on a project milestone, wireframe blueprint, or architecture design document.
  • You have requested and approved active development sprints or codebase revisions.
  • The contract is terminated for operational reasons independent of Dotgix Technologies execution or availability.
  • No communication or functional feedback has been received from the client for more than 14 consecutive calendar days during active staging blocks.
  • You breach any segment of the Dotgix Technologies Terms & Conditions or platform use guidelines.
  • You engage outside developers, freelancers, or third-party agencies to modify the codebase assigned to Dotgix Technologies mid-cycle.
  • The project stalls due to an incomplete technical brief, lack of API documentation, or missing proprietary assets from your end.
  • You demand structural pivot changes that contradict the signed technical scope.
  • The maximum timeframe allocated for formal project disputes and claims has elapsed.
  • Subjective internal variables apply (e.g., corporate restructuring, internal partner disputes, or sudden change of business mind).
  • You have accepted, verified, or deployed production-ready deliverables to live server environments.
  • On multi-tier bundle setups or modular software suites, dissatisfaction with one specific plugin, module, or API integration does not justify a refund for the entire distributed system.

How to Claim Your Refund

To ensure your request is audited effectively by our engineering and financial compliance teams, please ensure all contract metrics and milestone logs are documented.

Submit your technical case review and refund claims through our official tracking lines:

Direct Hotline: +92 310-277-1682
Compliance Email: hello@dotgix.com

Our team will make immediate efforts to resolve software bugs, system anomalies, or alignment discrepancies in accordance with our development policy. If an engineering resolution cannot be achieved, a formal refund approval will be processed. Upon issuance, all intellectual property, repository access links, staging site builds, source code blocks, and deployment rights immediately revert to Dotgix Technologies.

You explicitly concur that following an approved refund, you hold zero rights (direct, indirect, or derivative) to deploy, copy, mimic, or repurpose any codebase version, database structure, or system component delivered by our network.

To safeguard proprietary code assets, Dotgix Technologies indexes structural source fingerprints and architecture blueprints. Unauthorized utilization of refunded code structures will result in immediate legal enforcement, repository takedown requests under intellectual property protection provisions, and cancellation of any linked database licensing lines.

Refund Structural Arrangement

If a refund request is initiated before the allocation of engineering resources or delivery of initial architecture blueprints, you are eligible for a Full Refund (minus a 10% administration, gateway processing, and software tooling setup fee).

If a request is filed within 48 to 120 hours following initial milestone staging delivery, you are eligible for a partial 33% refund (minus a 10% administrative tracking fee).

No refund requests or financial clawbacks will be evaluated or accepted after 120 hours from production staging or milestone completion phases. However, our development desk remains available to assist you with system enhancements to ensure operational health.

All decisions regarding system exploitation or contract violations are evaluated individually on a case-by-case basis by Dotgix Technologies.

Contact Us

If you have technical questions or requires support concerning our refund and engineering execution terms, please reach out to our office: